A) Company data:

Frantoio Tini s.a.s.
Contrada Pizzannocca 1 – 64035 Castilenti (TE), Italy
Tel: +39 339 5969504
VAT / Fiscal Code: 01039230675
E-mail: info@frantoiotini.it

B) General terms and conditions of sale

The offer of this online shop is proposed by the company Tini s.a.s. (hereinafter referred to as “Frantoio Tini”) in accordance with the current regulations on electronic commerce and distance contracts.
The Customer declares to have read all the aforementioned information and general terms and conditions of sale before placing the order.
All contracts for the sale of Products by Frantoio Tini to third parties are governed by these General Conditions, which form an integral and substantial part of any proposal, order, and purchase order confirmation of the products themselves.
The terms and conditions of sale applicable to orders are those in force on the date of the order itself.

C) Products: prices and characteristics

The prices of the products published on the site by Frantoio Tini are expressed in Euros and must be understood as inclusive of VAT, unless otherwise indicated.
The images of the products are indicative and non-binding.
The price guaranteed to the buyer is the one published on the Site at the time the order is sent.
The price established upon purchase is fixed and final.
The prices of the products published from time to time by Frantoio Tini on the site cancel and replace the previous ones and are subject to the actual availability of the products.

D) Orders – invoicing

Each product order submitted to Frantoio Tini constitutes a contractual proposal by the Customer.
The processing of the order by Frantoio Tini is equivalent to confirmation and acceptance thereof.
The Customer must indicate the exact data necessary for invoicing and specify the shipping address for the invoice itself.
The tax documentation relating to the ordered products will be issued by Frantoio Tini at the time of shipment.

E) Order acceptance

The conclusion of the contract will take place only at the time of order confirmation by Frantoio Tini.
The Customer will receive an email notification of receipt containing the order confirmation with all the constituent elements of the contract.
Frantoio Tini reserves the right not to confirm an order due to a problem or unavailability regarding the received order.

F) Payment

Payment for the order is due from the moment of the order.
The accepted forms of payment are: PayPal, bank transfer, accepted credit or debit cards.
The Customer guarantees to Frantoio Tini that they have any necessary authorizations to use PayPal or card payment methods during the order phase or via bank transfer in favor of Frantoio Tini.
The Customer undertakes to settle the agreed price for the product ordered on the Site (price of products, transport, VAT, and taxes in force in Italy at the time of purchase) as well as to settle, if necessary, VAT or other taxes relating to the import of products into the countries where delivery will take place.
For all Countries where customs duties apply, these are understood to be borne by the buyer.
The payment of such duties is a necessary condition for the delivery of the ordered and purchased product on the site.
In case of non-receipt by Frantoio Tini of the bank transfer within 7 working days following the order confirmation, Frantoio Tini reserves the right to cancel the order.
Bank details are provided at the time of the order.
Ordered products remain the property of Frantoio Tini until final and full payment of their price (pursuant to Art. 1523 et seq. of the Italian Civil Code). Frantoio Tini reserves the right to reclaim the ordered products in case of non-payment.

G) Order execution

The order will be executed within the terms specified on the Site.
In case of unavailability of the ordered product, Frantoio Tini undertakes to inform the Customer as soon as possible and specify a timeframe for availability.
If the Customer does not intend to wait for this period, Frantoio Tini will refund any amounts already paid due to the non-supply.
The Customer will confirm their choice by email, i.e., whether to wait for the product’s availability or request a refund.

H) Delivery of products

For our shipments, we rely on the service of qualified express couriers (Shipping times are indicated in working days).
As a rule, shipments take place within 7 days for Italy, 15 days for European destinations.
The shipping terms indicated on the site are to be understood as non-binding for Frantoio Tini, which can subsequently confirm or modify them.
Any delivery delays of less than 30 (thirty) days do not entitle the Customer to refuse delivery of the products, nor to claim compensation or indemnity of any kind.
Frantoio Tini has the right to carry out, if it deems it appropriate, the delivery of products (even relating to the same order) in multiple successive deliveries.
The delivery document issued by the carrier, dated and signed by the Customer upon delivery of the product, will constitute proof regarding transport and release of the asset.
Unless otherwise indicated, all deliveries are made at street level.

I) Package inspection

Upon delivery, the Customer must verify the content, conformity, and condition of the product(s).
Frantoio Tini recommends that the Customer verify the condition of the delivered products before signing the delivery receipt, and in particular:
– that the packaging is intact, not damaged, nor oily, wet, or otherwise altered, and check the integrity of the content.
– that the number of packages delivered corresponds to what is indicated in the transport document attached to the shipment.
If the Customer notices any anomalies, they must refuse delivery of the products or put their reservations in writing, detailed and dated.
These reservations must be confirmed to the carrier within 3 (three) working days following delivery of the products. A notice must be sent to Frantoio Tini.
If the courier’s document is signed without making any “reservation”, the Customer will not be able to raise any objection regarding the external characteristics of what was delivered.
Any problems inherent to the physical integrity, correspondence, or completeness of the products received must be reported within 3 (three) days from delivery.
Shipments will take place after receiving confirmation of payments; for Bank Transfers, the credit to our current account is valid, for payment by credit card, the confirmation of the transaction by the circuit.
Special terms and conditions of delivery must be previously agreed between the Customer and Frantoio Tini and accepted in writing by Frantoio Tini.

J) Collection of products in case of customer absence

In case of absence of the recipient during delivery, the carrier will leave a delivery notice at the delivery address indicated by the Customer.
The products must be collected at the address and according to the methods indicated by the carrier.
In case of failure to collect within the term established by the carrier, the products will be returned to Frantoio Tini, which reserves the right to refund the price of the products, leaving the shipping costs to be borne by the Customer.

K) Force majeure

In an explicit manner, the following cases are also considered as cases of force majeure, in addition to those normally considered by jurisprudence: total or partial strikes, internal or external to the company, blockage of transport means, government or legal restrictions, computer failures, blockage of telecommunications including networks and in particular internet systems, pandemics and recognized health hazards.
In case of force majeure, the execution of the order will be suspended by right.
If, after a period of 3 (three) months, the parties note the persistence of the case of force majeure, the order will be automatically canceled, unless otherwise agreed by both parties.

L) Right of withdrawal

Pursuant to Art. 5 of Legislative Decree no. 185 of May 22, 1999, the Customer (insofar as they qualify as a consumer pursuant to Art. 1, letter b) of Legislative Decree no. 185 of May 22, 1999) has the right to withdraw from the contract and return the ordered products without any penalty within 14 days from receipt of the products themselves.
The right of withdrawal referred to in the previous article must be exercised by the Customer, under penalty of forfeiture, by sending a certified email (PEC) to the address: tini@pec.it or by using the specific online form with instructions in the customer’s orders section within 14 days from receipt of the products.
The right of withdrawal referred to in the previous article can be exercised by the Customer only if the products are perfectly closed, completely intact, sealed, and in their original packaging. Opened or unsealed products cannot be refunded for food safety and hygiene reasons.
The cost of shipping to return the goods shall be borne by the customer.
In the event of a total return of the order, Frantoio Tini will also refund the cost of the standard outward shipping, while for partial returns, only the value of the individual returned products will be refunded; the shipping costs for the return transit shall remain in any case at the customer’s expense.
In the event of damage to the goods during return transit, Frantoio Tini will notify the Customer of the occurrence (upon receipt of the goods at its warehouses) to allow them to promptly file a complaint against the courier they chose and obtain a refund for the value of the goods (if insured); in this event, the product will be made available to the Customer for its return, while simultaneously canceling the request for withdrawal.
Frantoio Tini is in no way liable for damage, theft, or loss of goods returned via uninsured shipments.
All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by Customer Service (sales@frantoiotini.it).
Once the return is authorized, the Customer can ship the product to the following address:
Frantoio Tini, Contrada Pizzannocca 1, 64035 Castilenti (TE), Italy.
Cash on delivery packages will not be accepted.
Once the products have been received (and their integrity verified), Frantoio Tini will, as quickly as possible, credit the Customer for the cost of the returned products (as indicated in the invoice), withholding the amount of the shipping costs which will definitively remain at the Customer’s expense.
During the aforementioned withdrawal period, the Customer is responsible for the item as a custodian.
In the event of damage or destruction of the product during the Customer’s custody, the right of withdrawal shall be forfeited.

M) Complaints

Complaints for non-conformity of the delivered product(s) with the order must be sent in writing directly to Frantoio Tini immediately after receipt of the goods.
The Customer must keep the original packaging and the delivery document.

N) Entirety of the contract

These general terms and conditions of sale constitute the entirety of the obligations of the parties.
No other general or specific condition communicated by the Customer may be included or fall outside of these general conditions.
For Frantoio Tini, the failure to enforce a default by the Customer with respect to any of their obligations cannot be interpreted as a waiver of the obligation in question and the possibility of enforcing this default at a later date.
Should one or more provisions of these general conditions be considered invalid or declared as such in application of a law, regulation, or following a final decision taken by a competent jurisdiction, the other provisions will retain all their force and value.

O) Intellectual property

Frantoio Tini is the owner of the intellectual property rights of the Site and the right of dissemination of the elements contained in the catalog of the online shop site.
The partial or total reproduction, on any type of support, of the elements that make up the Site and the catalog, their use as well as their transfer to third parties are formally prohibited.

P) Registered data

The electronic processing of information, including the management of the email addresses of the site users, is carried out in compliance with the provisions of law.
The personal information provided by the Customer is indispensable for processing and forwarding orders, creating invoices, and any warranty contracts.
For this purpose, this information may be communicated to the contractual partners of Frantoio Tini.
The Customer may object to such communication and, pursuant to the law, avails of the right to access, modify, rectify, and delete the data concerning them by contacting Frantoio Tini.
To avoid any fraud attempt, Frantoio Tini may ask you for proof of your identity and your domicile.
The electronic validation of the order is considered valid for legal purposes.

Q) Competent court

In case of dispute and in the absence of an amicable agreement reached between the parties, without prejudice to the possible applicability of mandatory legal provisions for consumer protection (as defined pursuant to Art. 1 letter b of Legislative Decree 22 May 1999 no. 185), any dispute connected in any way to these General Conditions will be referred to the exclusive jurisdiction of the Court of Teramo.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Customer declares to have carefully read, understood, and specifically accept the following clauses of the Frantoio Tini General Conditions of Sale: a,b,c,d,e,f,g,h,i,j,k,l,m,n,o,p,q.